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Customer Service: Skills Required

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Course Format
Video on Demand  Video On Demand
Product ID
psplcssr_vod
Training Time ?
6 to 11 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
3
Quiz Questions
5
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
PowerSplash Project
Course screen Course screen Course screen
Overview

American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to make a difference, increase sales, and excel. This course is geared toward those who want to beef up their customer service delivery and skills.

This course introduces the unique art of customer service, qualities of a good customer service representative and the best practices for hiring and training.

Utilize this course among customer service leaders in order to help your organization provide stellar service and maintain a loyal customer base.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

This course is geared at anyone in the customer service industry, particularly those in leadership roles

Topics
The course presents the following topical areas:
  • Introduction
  • Qualities Of A Good Customer Service Representative
  • Hiring And Training

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