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Delivering Balanced Customer Service

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
17 to 37 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
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Businesses lose millions of dollars every year because of poor customer service. This training explains how to provide personal and caring customer service in a businesslike, friendly manner.

Viewers learn the importance of keeping a smile in your voice and maintaining a high-energy level when handling telephone calls all day long. The video shows scenarios for problem solving and displaying empathy in difficult or unpleasant situations. The training emphasizes how to avoid “emotional leakage” by regaining your professional composure and shifting gears emotionally.

Viewers are reminded every call is unique and the quality of the customer service experience plays a huge role in a company’s success. This is a great training for new or veteran customer service representatives to help stay focused on providing balanced customer service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Customer service representatives, call center specialists and help desk personnel

The course presents the following topical areas:
  • Introduction
  • What Is Business Friendly Customer Service?
  • Every Call Is Unique
  • Solve The Problem - Don't Argue
  • Show Empathy
  • Smile
  • Avoid Emotional Leakage
  • Review

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