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Five Forbidden Phrases (3.0)

This course has been discontinued and is no longer available.
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Training Time ?
19 to 24 minutes
Video Format
Standard Definition Wide
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Telephone Doctor
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This online video training educates viewers on the potential risks of negative phrases to customer relationships. Viewers learn how to better choose their words when speaking with the public.

Every time the phone rings at your office there is an opportunity to gain or lose business. This training teaches employees how to recognize the impact their words have on your customers. Examples are shown of how customers react to the “Five Forbidden Phrases,” followed by examples of more appropriate ways to respond.

Appropriately chosen words make all the difference in gaining and maintaining customer relationships. Any employee a customer could come in contact with can change how the customer feels about your business. Use this training to better prepare employees to provide excellent customer service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Customer service representatives and other employees in customer-facing positions

The course presents the following topical areas:
  • Introduction
  • I Don't Know...
  • We Can't Do That...
  • You'll Have To...
  • Just a Second
  • No...
  • Bonus Tip: Silence
  • Review

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