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Customer Service - It's Policy, There's Nothing I Can Do

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Course Format
Video on Demand  Video On Demand
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3 minutes
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Standard Definition Wide
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Quiz Questions
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
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Nothing turns a customer off more than the response of, “It’s policy, there’s nothing I can do.” A customer service rep’s job is to figure out how to help the customer, within company policy. It may be challenging, but it’s a lot more satisfying.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Customer Service Representatives

The course presents the following topical areas:
  • It's Policy, There's Nothing I Can Do

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